Covid chaos, obvious risk of infection spreading way too many people, warning signs that no one follows and as there was a constant shortage of food / cutlery / glasses / drinks in the lunch buffet, both staff and guests running around each other to get food.No understanding from the responsible staff when complaining ("strange, it usually works well" even though most of the guests were obviously as frustrated as us and others tells similar stories in online reviews that we regret not checking earlier).What saves the rating to 2 (instead of 1) is that the food was good once we got it.Also make sure that there is room before you pay for the lunch buffet, because the staff does NOT do it but only lets people in regardless of Covid or seat availability so you have to wait an unreasonably long time to sit down.